Will callers know it's an AI?
Yes. The receptionist tells callers it's an AI assistant for your business. It's friendly and quick, and it hands off to you when it can't help.
How long does setup take?
Once you submit the onboarding form, most businesses are live within a few days.
Do I need to change my phone number?
No. You forward your existing number to your receptionist. You can forward only the calls you miss, and turn forwarding off anytime.
What happens if it can't answer a question?
It says it doesn't have that information, takes a message, and includes it in your summary so you can follow up.
Can it book appointments into my calendar?
It takes the day and time the caller wants and sends it to you to confirm. It never tells a caller an appointment is booked unless a calendar has been connected.
Can it transfer calls to me?
Yes, if you want. Urgent calls can be transferred to a number you choose, such as your cell.
What if I go over my minutes?
Extra minutes are billed at your plan's overage rate: $0.50 on Starter, $0.35 on Standard and $0.30 on Pro. We'll let you know if you're regularly going over so you can switch plans.
When does texting start on Pro?
Business texting needs approval from US phone carriers. It usually takes 2–3 weeks, and your call answering works in the meantime.
Are calls recorded?
Yes, so we can give you summaries. The receptionist tells callers that calls may be recorded. See our Privacy Policy.
Can I cancel or update my card?
Yes, any time. There are no contracts. Open the billing portal, enter the email you paid with, and you can update your card, see invoices or cancel. Your service runs until the end of the billing period. See our Terms.