Effective November 5, 2026
These terms are an agreement between you ("you" or "the customer") and ProntoAI ("we", "us"). By paying for a plan or using the service, you agree to them.
ProntoAI sets up and runs an AI receptionist for your business. It answers calls, collects caller details, answers simple questions from information you provide, and emails you a summary of each call. Optional features, such as text follow-up, appointment booking and call transfer, are available only where your plan says so and once they have been set up.
Callers are told the receptionist is an AI. It can make mistakes, mishear names and numbers, or fail to answer a question. It does not give legal, financial, medical or tax advice and cannot confirm appointments unless a calendar has been connected. You are responsible for following up with your callers and for checking the summaries we send you.
You can cancel at any time in our billing portal or by emailing us. Cancellation takes effect at the end of your current billing period, and you keep the service until then. We do not give refunds for a billing period that has already started, except where required by law or where we fail to provide the service you paid for.
Calls handled by the receptionist are recorded and transcribed so that we can provide summaries and improve the service. Laws on recording phone calls differ by state and country, and some require every party's consent. The receptionist tells callers that calls may be recorded. You are responsible for making sure your use of the service, including any additional notices you need to give your callers, complies with the laws that apply to you. If you ask us to turn off recording, tell us and we will do what the service allows.
You also agree to give us accurate information about your business, to have the right to forward your calls to the service, and not to use it for unlawful, deceptive, harassing or emergency purposes. The service must not be relied on for emergency calls.
The service depends on other companies, including voice AI, phone, email, payment and hosting providers. We are not responsible for outages or changes at those companies, though we will work to fix problems that affect you.
We aim for the service to be available at all times but cannot promise it will be uninterrupted or error-free. We may update, improve or change features. We may suspend a service that is being misused or that puts other customers at risk.
The service is provided "as is." To the extent allowed by law, we are not liable for missed calls, lost leads, lost profits or other indirect losses, and our total liability to you for any claim is limited to the amount you paid us in the three months before the claim.
We may end the service with notice if you break these terms, do not pay, or if we stop offering it. If we end it without cause, we will refund the unused part of your current billing period.
These terms are governed by the laws of the State of California, and any dispute will be handled in the courts of that state.
Questions, cancellations or problems: ProntoAISupport@gmail.com. See also our Privacy Policy.